Everything You Need to Know About Chartwell
Our Vision
At Chartwell, we’re about people. You could say we’re in the business of health, happiness and peace of mind—for older adults, their families, and our communities across Canada. For us, Making People’s Lives BETTER is more than a vision: it’s our purpose. We aim to lead each day committed to making a positive difference in someone’s life.
Walk through the doors of a Chartwell retirement residence and you’ll see our genuine passion for serving seniors shine through—and how even small moments like a morning greeting or a shared laugh can amount to someone’s retirement years becoming happier, healthier, and more fulfilling.
Our Mission
To provide a happier, healthier, and more fulfilling life experience for seniors
To provide peace of mind for our residents’ loved ones
To attract and retain employees who care about making a difference in our residents’ lives
To provide an investment opportunity that benefits society with reasonable and growing returns to our unitholders
Our Values
Our core values of RESPECT form the basis of our relationship with all our key stakeholders, including our residents, their family members, and our employees. At Chartwell, we define RESPECT as:
Respect: We honour and celebrate seniors
Empathy: We believe compassion is contagious
Service Excellence: We believe in providing excellence in customer service
Performance: We believe in delivering and rewarding results
Education: We believe in lifelong learning
Commitment: We value commitment to the Chartwell family
Trust: We believe in keeping our promises and doing the right thing
Meet Chartwell’s Senior Executive Team
At Chartwell, we’re proud to have truly dedicated employees who live up to our purpose of Making People’s Lives BETTER. We’re also fortunate to have assembled the best leadership team in the industry, who together bring over 75 years of collective experience in senior living. Let us introduce you to them!
Our Service Mission
Environmental Social Governance
At Chartwell, we are privileged to work in a sector that generates tremendous positive societal impact by serving and caring for the most respected segment of our population: our seniors. As a leader in the retirement living sector in Canada, we see it as our duty to continuously evolve, improve, and grow our contribution to society.
In our Environmental Social Governance (ESG) report, we highlight our progress and targets in enriching the lives of our residents and their loved ones; attracting, engaging, and developing our employees; creating positive societal impact through community building and charitable activities; environmental stewardship; and corporate governance.
We are proud of our achievements, but we know we have more to do. Our culture manifests itself in our results and lives in our stories. Stories about our residents, employees, and the communities in which we operate are heartwarming and inspirational. They deserve to be told. Read our latest ESG report, where you will find—in addition to statistics and key performance indicators—many of these great stories.
Chartwell’s Media Centre
Safety and Outbreak Prevention
At Chartwell, our top priority is the health and safety of our residents, staff, and visitors to our residences and corporate offices. Learn about the important programs and steps we take to keep all who live and work in our senior living communities feeling safe, secure, and with the peace of mind they deserve.
